What our Customers say...

Water Damage Testimonials

Carlos A. and his team are incredible! At 3am had a massive flood and pipe broken. He came the same day, full game plan, with his crew. Within a few hours we knew the cause and a full layout of the home and wet spots. He went right to work. His guys are diligent and on top of it! And Carlos is so professional!!!

— L. Bauer in Rockville, MD

I highly recommend SERVPRO of Rockville! They did a fantastic job when my basement flooded from a broken pipe. They showed up on time and communicated with us during the entire process. Their crew did a very thorough job removing all of the water damaged materials and cleaned up our basement - "Like it never even happened." Thank you.

— Chris Voss in Brookeville, MD

Jose R and his team came to our site in the middle of our major water damage and they took care of everything. I was so at ease when they took over. They did a fantastic job. They were very professional and the team was courteous. I recommend them highly. 

— Alex Nowell in Silver Spring, MD

Jose R. and his team was great! They came over to check out the leak in my basement within 2 hours of me calling the company, diagnosed the issue, put in fans and a dehumidifier to dry out the area, cleaned up mold and also sprayed a natural mold protectant. They were quick, efficient, courteous, and explained every step of the process throughout. I’d definitely request his team again should I have another issue.

— Tania Gates in Burtonsville, MD

Majata and crew were very professional. I had water damage due to a backed up sink and they arrived very quickly to begin the job of drying and restoration of the floor. I would highly recommend them for future such work.

— Rick Paul in Gaitherburg, MD

Carlos and his team came out to our house after we had a water leak stemming from a pressure valve malfunction. His team was on time, courteous, laid down paper as to not get the floors dirty, wore shoe coverings, and were very knowledgeable. I highly recommend SERVPRO not only for their customer service, but also their punctuality and help solving our issue. A+ to Carlos and his team!

— Frank V. in Olney, MD

Carlos & Team were fantastic! They were responsive, on time and did great, thorough work! Very friendly as well! They run a top notch business and I would recommend them to any of my friends and family.

— Samuel R. in Silver Spring, MD

A sprinkler went off in my master bathroom and I ended up having about 2.5 inches of water in about 85% of my home. SERVPRO came in immediately and got to work. Carlos and his team were phenomenal! They were quick and professional. Carlos was outstanding with communicating with me as to what time he would arrive, what he and his team would be doing... He could tell I was visibly upset with the situation in my house and he was very empathetic, which was nice and much appreciated. I pray I am never in this situation again but if I was, I would welcome Carlos and his team to do the work with no hesitation.

— Kelle M. in Silver Spring, MD

I couldn't have been more pleased with the work Leo and his crew performed. They were professional and personal. SERVPRO handled all the work with the insurance company.

— Robert P. in Potomac, MD

Carlos and his crew arrived to our home immediately after we called SERVPRO about the water damage found in our basement. He was knowledgeable and communicative about the process we were about to go through. The entire team was professional and worked hard to clean up and remediate our damage. Carlos was very helpful throughout the entire process including after the initial clean up. We couldn’t have asked for a better team of people to help us in this terrible situation.

— Kathy H. in Ashton, MD

Carlos is working in my unit for water damage. He has been prompt, friendly, and professional. He has been working in my unit for 3 days now. He is at the initial stage of the sucking out the water, cutting dry walls, removing carpets and padding. At the end of the day, he leaves the place clean and hauling away everything... So far I am happy with his work.

— Amina A. in Rockville, MD

Very professional teams. Both in the water damage clean and then the repair.

— David R. in Laurel, MD

We had water damage in our basement. SERVPRO was very quick to respond and had same day availability. Sergio was very responsive, professional and friendly. Thank you!

— Margee W. in Burtonsville, MD

Leo and his team did an excellent and thorough job. I was particularly impressed with their cleanup from the water damage mitigation. It was as if they had never been here (outside of the demo and the giant green humidifiers that remained). They took such care and also were a friendly and helpful bunch, and addressed all of my questions and requests. I am not easily impressed, and yet, I am today. Thank you!

— Shari P. in Washington, DC

We had water damage in our basement. SERVPRO was very quick to respond and had same day availability. Sergio was very responsive, professional and friendly. Thank you!

— M. Webster in Burtonsville, MD

I had a major water main break in front of my house 2 yrs ago and it was a total mess. I had 2 inches of mud in my basement and the whole basement floor had to be ripped out and all the drywall had to be cut out and redone, along with 6 other houses in my row. SERVPRO (of Rockville-Olney) was out at 9pm that night, (2 hours after being called on a Friday night). They were in my house for the next 3 days bright and early with a smile of there face and a very helpful attitude. They were polite and helpful and very understanding and willing to work around my schedule. I was amazed with how great there work came out and that they painted the walls the color they were before the flood. I hate to use them but they are the best at what they do. They amazed me with their great work.

— Joan S. in Olney, MD

SERVPRO gets the job done. Our water problem started late in the afternoon in our basement. We called our insurance and SERVPRO was recommended. Mr Aguilar and his team from SERVPRO arrived @9pm. I was very impressed with the team. Mr Aguilar was very informative about the process. SERVPRO will be my first choice to do the restoration in our basement.

— Larry J. in District Heights, MD

Excellent, professional and timely! Yesterday’s crew arrived within an hour of notification and were so very polite to each other and to us. Today’s crew was just as polite and professional! Makes our unfortunate situation so much easier to manage. Thanks So much, SERVPRO of Rockville!

— Bryan S. in Clarksburg, MD

The SERVPRO team led by Leo was fantastic. They were on time, responsive, professional and incredibly thorough. They took care of all the issues very well, cleaned everything up and it was exactly how you would want a job to go. They get an A+. Thank you guys!

— Teddy B. in Bethesda, MD

Briand Duk and his crew are very professional, they took time to explain their process. I have no hesitation in recommending them to others. Excellent Customer Service. Five stars +

— Angelina M. in Germantown, MD

Carlos and his team were prompt and professional. They worked quickly and were knowledgeable and provided excellent service during such a stressful time. Really appreciate their assistance.

— Sophie F. in Bowie, MD

Sergio and his team were (thumbs-up!) They went over and beyond to help me through a terrible mess. Thank you Sergio!

— Lori S. in Washington, DC

Carlos and his team are wonderful. They are very professional and helpful. Carlos answered all questions with great knowledge and courtesy. He should be a manager at SERVPRO! I am a retired teacher and I know what public service entails. He is a professional in every sense of the word! Carlos is Number 1 and I will ask specifically for the Carlos team! Thank you so much for helping us at this busy time of the year. 

— Mary S. in Olney, MD

The service technician, Brian is very friendly but professional. He went above and beyond to ensure that our questions were answered promptly and correctly. He was always on time to place, check and remove equipment. I would highly recommend SERVPRO of Rockville, and Brian.

— James B. in Fort Washington, MD

They were all very professional and explained the whole process. They made a very bad situation better. Thank you all very much.

— Laura P. in Mt. Airy, MD

Carlos responded to my request for clean-up/mold prevention after the water heater broke in my condo. They arrived pretty quickly the same day I called. He kept both me and my tenant updated throughout the entire process; talking me through what he was going to do and what to expect next, and sending me pictures.   I've used SERVPRO before for water restoration in my unit before but this experience stood out. It was the first time I've had someone who was so communicative. Carlos made a stressful situation a lot better.

— Kathi B. in Silver Spring, MD

I am extremely pleased with the service and care that was provided to me. All of my questions and concerns were answered in detail. I am very confident in the quality of the repair that is being performed.

— Michael P. in Olney, MD

The best, most professional team I've ever seen.

— R.Brian K. in CLARKSVILLE, MD

The crew was right on point. SERVPRO came and assess my property. Got us set up in no time. They analyze everything and took care of my water damage promptly. I receive very professional care and all questions were answered. I recommend this company highly.

— Alfreda H. in Upper Marlboro, MD

SERVPRO (of Rockville-Olney) came and did an excellent job! They came to my house very quick. They explained everything with my water damage and were a pleasure to work with.

— Ann W. in Olney, MD

Appreciate their timely response and ability to deal with a lot of water damage from flooding from broken toilet fixture. Everyone was so professional and kind. I would highly recommend this company for any disaster cleanup. They were quick and prompt and knowledgeable.

— Jennifer R. in Rockville, MD

The Team was very knowledgeable on the task. They explained what they were doing. Team extremely courteous and kind. Highly recommend this particular team.

— Irene K. in Burtonsville, MD

Thank you for sending Briand and his crew. They're very efficient in job and explained everything that they're doing in timely and professional manner. Very pleased (with) their cleaning and removal of wet contents and drywall.

— Richard I. in Adelphi, MD

Mr. Carlos and his team were exceptional. He allowed me to feel very comfortable based on his expertise, knowledge and patience to explain.

— Rita N. in Laurel, MD

Professional, courteous, knowledgeable and fast. Team was excellent!

— Jen C. in Greenbelt, MD

Sergio and his team were exceptional. They made a traumatic situation much easier to deal with. I am very grateful for their incredible support.

— Barbara G. in Rockville, MD

Great work from the crews led by Carlos and Javier. Made sure everything was dry and mold-free, cleaned thoroughly, and removed items for disposal. Kept us informed throughout the process and also provided helpful tips and information. Very satisfied with the service provided.

— W. Ko in Potomac, MD

Javier & his team did an excellent job taking care of my home. I had a dishwasher leak and it caused quite a bit of damage. When they arrived, I was very emotional as I had just remodeled my home a year ago. It was difficult to see how much my floors were damaged. Even though I cried during the cleanup, Javier & his team were compassionate and did their best to help, all while making sure my house would be safe and up to code.

Thank you for helping me during this difficult time!

— Rhoda M. in Laurel, MD

Carlos showed up to my home immediately after my flood. He was very reassuring and knowledgeable. I knew I was in the right hands during this very stressful time. He explained everything to me along the entire process and made me feel very comfortable about what was being done. He and crew were a real team.

— Linda M. in Brookeville, MD

Great professional service and responded quickly. Rep explains everything step by step and handles all paperwork quickly on a tablet. Will use again.

— Donald L. in Hyattsville, MD

SERVPRO was a bright spark in the middle of a very stressful situation. Carlos & his team came and were very, very compassionate. They explained everything and were fast & efficient. Perhaps the most important thing was how kind everyone was to us because we were scared and upset. I highly recommend SERVPRO!

— Alford D. in Gaithersburg, MD

The team who was assigned to us (with Carlos as supervisor) did a great job. We had 2 areas in which they had to cleanup the water damage in our home. It was the basement and the kitchen around the sink area where the water burst. In both areas, they did a great service.

What I like most about Carlos and the team is their punctual in their appointments, came on time, did an efficient job within the time frame they said it would take. Carlos as the team lead also was very professional in dealing with us and explaining the process and steps what they were going to do. It was a good experience dealing with Carlos and the team.

— L. Santosa in Germantown, MD

Borjas and his team are amazing. They came out immediately and did their job in less than two days. They were lifesavers.

— George A. in Washington, DC

Awesome work done by SERVPRO team. Oscar led his team well and they are thoroughly professional. Highly recommended.

— Hasan A. in Burke, VA

Carlos and his team came to our house and assessed the problem with a high level of professionalism that was incredible. They did not waste time in getting the water (dried) up. They had all the equipment they needed on hand. They cleaned up and left us feeling secure. Thank you.

— Elsie B. in Laurel, MD

Mr. Carlos and his team were extremely professional, courteous and respectful during the duration of work provided to our home.

— Bint A. in Greenbelt, MD

Carlos and crew were fantastic. Very professional. Explained everything that needed to be done. They worked incredibly hard to fix my problem quickly and with minimal disruption. Carlos came every day to monitor drying process. His entire crew was very courteous and helpful.

I can’t speak highly enough about the service provided. I appreciate the effort and hard work. I hope not to have another problem but if I do I am calling SERVPRO and asking for Carlos and his crew. Thanks for everything.

— Kenneth M. in Brookeville, MD

They came right away in the middle of the night and work hard until the job was done. Very professional and polite.

— Michael B. in Glenn Dale, MD

SERVPRO was quick to respond after a water valve failed and caused water damage in our condo. Project Manager Dan McAskill and his co-workers kept us informed throughout the cleanup and repair process. Their work, and flooring work they subbed out was done to our satisfaction.

— Todd C. in Germantown, MD

Diego, Carlos, Leo and their teams did an incredible job cleaning up the water damage to our home.

— Dan W. in Olney, MD

The Rockville SERVPRO responded quickly when our basement flooded during Thursday's rainstorm. They were thorough and professional in the cleanup, and left our basement in as good a shape as possible. We hope we don't need another flood cleanup in the future, but if we do, we'd use SERVPRO again.

— J. Strack in Rockville, MD

Carlos and his team did an excellent job cleaning and sanitizing the basement in my house. They are professional, knowledgeable and courteous. I appreciated their efficiency. Thanks.

— Marie B. in Silver Spring, MD

I cannot say enough good things about this SERVPRO! Of course you never want to have to use them, but we had a flood in our basement due to a busted sump pump. They were timely, meticulous, professional, and caring. They took care of things expertly and quickly. We will be using their restoration services as well.

— Marian L. in Bethesda, MD

The professionalism and promptness are very appreciated and if I have an issue in the future of this sort, I will definitely reach out to SERVPRO (of Greenbelt NE/Beltsville E) again.

— Cheryl M. in Odenton, MD

Everything has been very prompt and well-communicated. Within 3 hours of my initial call, the team was out here assessing the situation and beginning remediation that day. I did not anticipate things proceeding so quickly and have been pleasantly surprised by the efficiency and communication throughout.

— Brian B. in Rockville, MD

Oscar and his team did an excellent job drying and cleaning our basement after a pipe burst/broke on Sunday. They were extremely communicative and always arrived when they said they would. We would 100% use their services again (but hope we won't need to). They made a very stressful situation a lot more manageable.

— D. Purdie in Burtonsville, MD

Great experience with Carlos and his team. They were quick (here within one hour), courteous, and respectful of my home. I appreciate all they did to help me following the water damage in my home.

— Alex B. in Gaithersburg, MD

Carlo at SERVPRO was excellent and helped make a dire situation much more manageable. I would highly recommend them for any water damage concerns.

— Dennis B. in Bethesda, MD

Argelis Nunez and his crew were professional, efficient, and friendly. They explained the process, worked fast, and answered all of my questions. They are a great team. I highly recommend them.

— Mark R. in Derwood, MD

Alex and Diego were the guys in charge of my water cleanup at my condo and I cannot say enough good things about them! Everything from beginning to end was managed with great care and communication! They went above and beyond to ensure that everything was taken care of. I highly recommend this business and if you have a choice, Diego and Alex are the foremen you want!! Thank you Alex and Diego for the amazing job!!

— Lisa Tselekis in Gaithersburg, MD

Every. Step, from setting up the appointment with office staff to completion of the work, was outstanding. The crew that came to my house was especially awesome. They were very professional, friendly and worked very hard to solve the problem. I will highly recommend them and SERVPRO to anyone who needs restoration.

— Robert H. in Gaithersburg, MD

We had a major flood in our house due to a sprinkler. They were at our house within hours and started cleanup. The next days we’re back doing demo work. They were all so very professional. They called us and kept us updated about all they were doing. Leo was in charge and was AMAZING! I would highly recommend SERVPRO for any kind of cleanup job you would need!

— Lori K. in Burtonsville, MD

Highly professional and very courteous and helpful. Leo was particularly helpful and responsive to my questions and concerns. This was a difficult process and I would give Leo and his crew a high recommendation.

— David A. in Potomac, MD

I was put at ease given an expectation which was met above and beyond my expectations. Truly appreciate the service.

Mr. Nunez and the staff were very courteous and professional. I would recommend SERVPRO based on my experience with them alone.

— Lawrence D. in Accokeek, MD

I was so stressed on Monday when I encountered my basement covered in water. However, once Argelis N. arrived, he explained everything to me, and he and Cesar M. went right to work. Every step of the process, Argelis ensured I understood what was happening and reassured me it would all be fine...

— Shanna T. in Fort Washington, MD

Carlos was very clear on what was being done, explaining every step. Great guy to rep your company.

— Talfourd D. in Beltsville, MD

Carlos and his team were the best for my situation. He was so professional and explained what was going on step by step. On time and put in extra effort to make me feel at ease. I was nervous and upset about my situation. Carlos came right and made me feel better about the damage. Highly recommended Carlos great guy to rep the company. I like when people are good at the their job and can explain what you need to know.

— Jay D. in Beltsville, MD

Argelis and Javier and their teams were on time and very professional in their work. They were courteous and showed a high level of knowledge about water damage remediation, efficiently remediated our water damage, and were able to answer all our questions. Highly recommended!

— Sharon Huang in Rockville, MD

They came immediately and knew exactly what to do. Great service when you have water issues in your home.

— Jonathan B. in Laurel, MD

The mitigation team arrived within 2 hours after they contacted me. They were very professional and courteous. The service was excellent!

— Robert W. in Laurel, MD